FAQ Category Archives: Equipment
Can I move SIM cards from one hotspot device to another?
March 2, 2017
Moving SIM cards from one mobile hotspot device to another may result in billing or service issues and could invalidate the warranty on your device.
Can I get a refund on my hotspot?
October 19, 2016
Refunds are available in certain circumstances. Please call 877-216-9603 or email customer service to find out if you qualify.
Can I exchange my hotspot?
October 19, 2016
Exchanges are available in certain circumstances. Please call 877-216-9603 or email customer service to learn more.
How do I find out what hotspots are available from Mobile Citizen?
October 19, 2016
Mobile Citizen device inventory changes fairly regularly. For the latest information on mobile hotspot devices available for sale, you can learn more here: Devices – Mobile Citizen. You can...
My WiMAX device is no longer working. What should I do with it?
September 26, 2016
Please call 877-216-9603 or email customer service for assistance in transitioning to an LTE account. There is no need to send us back your old WiMax device. Please recycle...
Does Mobile Citizen provide a static IP address?
September 26, 2016
We do not provide a static IP address. However, there are online services that can provide static IP addresses for a monthly fee.
Does Mobile Citizen offer a warranty on devices?
September 26, 2016
Devices come with a warranty. Please call 877-216-9603 or email service@mobilecitizen.org for assistance.
My modem/hotspot is lost or stolen. Can you help me replace it?
September 26, 2016
Yes. Please call 877-216-9603 or email service@mobilecitizen.org for assistance.
Can I rent a modem/hotspot from Mobile Citizen?
September 26, 2016
Mobile Citizen does not offer a rental program. If you would like to purchase a modem/hotspot please call 877-216-9603 or email service@mobilecitizen.org.