FAQ Category Archives: Sales
When will you have 5G available?
March 29, 2022
5G service is available on the network now. To get 5G on your plan with Mobile Citizen, you need to have a mobile hotspot device capable of delivering 5G...
Can I get a refund on my service?
October 19, 2016
Refunds are available in certain circumstances. Please call 877-216-9603 or email customer service to find out if you qualify.
What methods of payment do you accept?
September 26, 2016
Mobile Citizen accepts Visa, MasterCard and check.
If I purchase two modems/hotspots, can I just purchase one line of service for both?
September 26, 2016
A singular subscription is tied to a singular device, so you have to purchase a line of service for each device purchased.
Can our staff buy accounts for personal use?
September 26, 2016
Mobile Citizen does not sell to directly to individuals for personal use. We sell directly to educational entities, nonprofits and certain social welfare agencies.
How do I buy Mobile Citizen service?
September 26, 2016
Please call 877-216-9603 for information on how to secure Mobile Citizen service.
What are the details of your offer?
September 26, 2016
Mobile Citizen offers a 30 GB+ 4G LTE data-only plan (with no throttling, suspension or overage charges after 30 GB). The plan does not include off-network roaming and is...