FAQ Category Archives: Technical Support
Where do I find my IMEI, MEID or SIM Card number?
April 13, 2022
The IMEI or MEID for your mobile hotspot is generally found in the battery compartment of the device or on the box. The SIM card number is on the...
What is Technical Support at Mobile Citizen and how do I reach them?
May 10, 2018
Technical Support includes helping you troubleshoot operation, performance and other technical issues. We are also here to answer questions about hotspot setup, using your hotspot and any other questions...
ZTE Warp showing “No Service” or “Network Error” messages.
May 10, 2018
This issue must be solved by Technical Support. DO NOT perform a manual/button reset. Turn off the ZTE Warp and call our support number above.
I’m having performance, password and/or hotspot settings issues.
May 10, 2018
Many hotspot performance issues can be resolved with a manual reset. This also restores WiFi settings and passwords to the factory originals, clearing any errors. The hotspot must be...
My battery is swelling. What should I do?
May 10, 2018
A swollen battery can be dangerous and must not be used any further. Swelling happens when the battery has gotten so hot it has softened the plastic shell and...
I paid my bill, but still don’t have internet. Why?
May 10, 2018
Reactivations after a payment can take more than five business days. Your first step is to ask your reseller/account-holder whether they have submitted a reactivation request along with their...
My access to the internet was suddenly lost and a data blocked error is displayed. What happened?
May 10, 2018
This most common reason is a suspended, inactive, canceled or blocked line of service. These are usually due to a request from the reseller company who holds your account....