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I paid my bill, but still don’t have internet. Why?

Reactivations after a payment can take more than five business days. Your first step is to ask your reseller/account-holder whether they have submitted a reactivation request along with their payment. Only if that has been done, can a request for reactivation be sent to T-Mobile. PLEASE NOTE: Mobile Citizen Technical Support has no account access to reactivate a service and we do not handle any money for payments or billing.